A TNB RJO application may be required when a homeowner or property owner needs to relocate a TNB service cable or service wire connected to the meter-panel location.
The relocation normally involves two separate work scopes. An electrical contractor prepares the meter panel and the consumer’s electrical installation, while TNB handles work involving its service cable and electrical equipment.
Property owners should understand the responsibilities and separate payments involved before starting the relocation process.
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What Is TNB RJO?
In this guide, RJO refers to a customer-requested service application submitted to Tenaga Nasional Berhad (TNB).
According to TNB’s official RJO Service Application Form, the requested services may include:
- Service wires
- TNB poles
- TNB cables
- Shutdown or temporary service interruption
- Other work described in the application
Property owners can refer to the official TNB RJO Service Application Form for the customer and service information required.
Why Is RJO Required for Service Cable Relocation?
A service cable or service wire carries electricity from the TNB distribution network to the meter position at a house or property.
This part of the electricity supply is different from the consumer’s electrical cable that connects the meter panel to the distribution board or DB box.
A TNB RJO application may be required when changing the meter-panel position also involves:
- Relocating a TNB service cable or service wire
- Changing the electricity supply connection point
- Work involving a TNB pole or cable
- A temporary shutdown requirement
- Changes caused by a new wall, gate or renovation
The actual requirements will depend on the site conditions and TNB’s assessment.
Two Work Scopes for Meter and Service Cable Relocation
Meter relocation usually involves work by an electrical contractor and TNB. These two work scopes should be clearly separated.
1. Preparation by a Registered Electrical Contractor
A registered electrical contractor inspects the site and prepares the consumer’s electrical installation at the proposed new location.
The contractor’s work may include:
- Inspecting the existing meter-panel location
- Assessing the proposed new location
- Preparing and installing a new meter board
- Preparing the consumer cable route
- Relocating or replacing the cable from the DB box
- Completing the necessary wiring and protection work
- Inspecting and testing the electrical installation
The cost of this work is paid directly to the appointed electrical contractor.
Any work involving the meter, cut-out, seal, service cable or service wire belonging to TNB can only be carried out with TNB’s permission and coordination.
2. TNB Service Cable Work Through an RJO Application
The account holder or property owner must deal with TNB when the relocation involves a service cable, service wire or other equipment belonging to TNB.
The general process may involve the following steps:
- The property owner submits an RJO service application to TNB.
- TNB reviews the submitted information and requested work.
- TNB conducts a site visit when required.
- TNB determines the work that needs to be completed.
- A quotation or Service Order is issued to the customer.
- The property owner makes the required payment to TNB.
- TNB or an authorised party carries out or coordinates the work after the relevant requirements have been completed.
The payment made to TNB for RJO work is separate from the payment made to the electrical contractor.
Our Recommended Work Sequence
The process normally begins with a site inspection and an assessment of the proposed new meter-panel location.
- The property owner appoints a registered electrical contractor.
- The contractor inspects the existing and proposed meter locations.
- The need for TNB involvement is identified.
- The location and work scope are confirmed according to the site conditions and applicable requirements.
- The contractor prepares the meter board and consumer installation based on the agreed scope.
- The property owner submits an RJO application for the TNB service cable or service wire work.
- TNB assesses the application, issues a quotation and receives payment from the property owner.
- The final relocation work is coordinated according to TNB’s instructions and approval.
The actual sequence may vary depending on the site, type of electricity connection and instructions issued by TNB.
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Why Should the Contractor’s Work Be Planned Early?
The new meter panel and consumer cable must be planned according to the proposed electricity supply connection.
Early preparation helps ensure that:
- The meter board is installed at a suitable location
- The cable route from the DB box has been identified
- The required cable size and length can be determined
- Wall, gate and renovation work can be coordinated
- The contractor’s scope is separated from TNB’s scope
- The site is ready before the final connection work
However, the proposed location must be assessed because the meter position and service-cable entry route are subject to TNB’s requirements.
Information Required for a TNB RJO Application
The official TNB RJO form requests customer details and information about the required service.
The information that may be required includes:
- Name of the applicant or account holder
- Identification number or company details
- Telephone number and email address
- Correspondence address
- Address of the service location
- Type of service requested
- Description of the relocation work
- Supporting documents when required
- e-Invoice information based on the customer category
The required documents and submission method should be confirmed directly with TNB because they may vary according to the customer category and type of work.
Who Determines the New Meter Location?
The property owner and contractor may propose a new location based on the layout of the house, boundary wall, gate or renovation work.
However, the final meter position and service-cable entry route must comply with TNB’s requirements.
The official TNB electricity supply terms state that TNB determines the position and point of entry for the service cable, cut-out fuse and meter serving the customer’s property.
Work should therefore not begin solely according to the owner’s preferred location without the relevant technical assessment and confirmation.
Do Not Relocate TNB Equipment Without Permission
The electricity meter, cut-out, seal and TNB service cable must not be opened, modified or relocated without permission.
- Do not open or break the meter seal
- Do not cut or join a TNB service cable
- Do not relocate the meter without TNB coordination
- Do not move the cut-out fuse yourself
- Do not alter the electricity supply connection illegally
TNB’s official terms state that authorisation is required for the relocation of the relevant equipment and that the relocation cost is borne by the consumer or property owner.
Contractor Charges and TNB Charges
Payment to the electrical contractor
This payment covers the meter board, consumer cable, wiring from the DB box, accessories, installation, testing and other work included in the contractor’s agreed scope.
Payment to TNB
This payment is based on the quotation or Service Order issued for work involving TNB service cables, service wires, poles, shutdowns or other related TNB equipment.
The actual amount cannot be determined from photographs alone. TNB may need to assess the site and confirm the work required.
Frequently Asked Questions
Is an RJO application the same as applying for a new TNB meter?
Not necessarily. RJO refers to a customer-requested service, while a new meter application involves applying for an electricity supply at a new property or a property without an existing supply.
Can an electrical contractor relocate a TNB meter?
An electrical contractor can prepare the meter board and consumer installation. Work involving the meter, seal, cut-out or TNB service cable requires TNB’s permission and coordination.
Who pays for the service cable relocation?
If the relocation is requested by the property owner, the owner or consumer pays the TNB charges according to the quotation issued. The electrical contractor’s charges are paid separately.
Will TNB conduct a site visit?
TNB may conduct a site visit to assess the location, connection type and required work before determining the appropriate action and charges.
Need Meter-Panel Preparation Before RJO?
We provide meter-panel preparation and consumer electrical installation services for homes and properties across Selangor and Kuala Lumpur.
For contractor services, visit our TNB meter relocation service page.
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